function writeJS(){ var str=''; str+=' '; str+=' '; str+='





'; str+=' Getting started<\/b>'; str+='
  • I am a travel agent. Do I need to register first to receive
    commissions?<\/a>
    '; str+=' <\/li>'; str+='
  • I have already registered. How do I login?<\/a>
    '; str+=' <\/li>'; str+='
  • What is a discount code and where do I find it?<\/a>

    '; str+=' <\/li>'; str+=' <\/ul>'; str+=' Booking a reservation<\/b>'; str+='
  • How do I book a reservation online?<\/a>
    '; str+=' <\/li>'; str+='
  • How do I book a reservation over the phone?<\/a>
    '; str+=' <\/li>'; str+='
  • What if I have a special request?<\/a>
    '; str+=' <\/li>'; str+='
  • How do I pay for my reservation?<\/a>
    '; str+=' <\/li>'; str+='
  • How do I know my reservation is confirmed?<\/a>
    '; str+=' <\/li>'; str+='
  • How do I review, change, or cancel my reservation?<\/a>

    '; str+=' <\/li>'; str+=' Reservation history<\/b>'; str+='
  • How do I view reservations I have booked online and\/or over the phone?<\/a>
    '; str+=' <\/li>'; str+='
  • How do I view reservations my entire agency has booked online and\/or over the phone?<\/a>
    '; str+=' <\/li>'; str+='
  • How do I view the booking details necessary to reconcile my commission check?<\/a>
    '; str+=' <\/li>'; str+='
  • Why am I not able to access my current and past reservations?<\/a>

    '; str+=' <\/li>'; str+=' Commissions<\/b>'; str+='
  • What is my commission for hotels.com reservations?<\/a>
    '; str+=' <\/li>'; str+='
  • When will I receive a commission check?<\/a>
    '; str+=' <\/li>'; str+='
  • Where can I view a history of payments sent to my agency?<\/a>

    '; str+=' <\/li>'; str+=' Benny Bucks<\/b>'; str+='
  • What are Benny Bucks and how do I earn them?<\/a>
    '; str+=' <\/li>'; str+='
  • How are my Benny Bucks calculated?<\/a>
    '; str+=' <\/li>'; str+='
  • How many Benny Bucks have I accrued?<\/a>
    '; str+=' <\/li>'; str+='
  • How do I redeem my Benny Bucks?<\/a>

    '; str+=' <\/li>'; str+=' Account maintenance<\/b>'; str+='
  • The address displayed within my account is outdated. How do I update this?<\/a>
    '; str+=' <\/li>'; str+='
  • Who can I speak to concerning additional issues?<\/a>
    '; str+=' <\/li>'; str+='
    '; str+='
    '; str+='
    '; str+=' '; str+='

    Getting started<\/h3>'; str+=' <\/a>I am a travel agent. Do I need to register first to receive commissions?<\/b>'; str+='
    '; str+='
    '; str+=' Yes - be sure to visit     http:\/\/www.hotelsta.com<\/a> and register your IATA, ARC, CLIA or TRUE number. Agents and agencies who have not registered with us will not receive commissions for reservations.
    '; str+='
    '; str+='     <\/a>I have already registered. How do I login?<\/b>'; str+='
    '; str+='
    '; str+=' In order to login simply enter your IATA\/ARC\/CLIA\/TRUE number at     http:\/\/www.hotelsta.com<\/a> and click go. Next choose your name from the select agent dropdown menu and click go once more. If your name is not listed as an option in the dropdown menu be sure to add it before proceeding.
    '; str+='
    '; str+='     <\/a>What is a discount code and where do I find it?<\/b>'; str+='
    '; str+='
    '; str+=' A discount code is an account number we use to credit bookings to your agency. After accessing     http:\/\/www.hotelsta.com<\/a>, choose your name, and click go. Your discount code is located at the bottom of the agency information box.
    '; str+='
    '; str+='
    '; str+='

    Booking a reservation<\/h3>'; str+=' <\/a>How do I book a reservation online?<\/b>'; str+='
    '; str+='
    '; str+=' Agents must first login to     http:\/\/www.hotelsta.com<\/a> in order to book a reservation online. After selecting your name, click go. From there click the the book reservation button and proceed with the booking as if you are a hotels.com customer.
    '; str+='
    '; str+='     <\/a>How do I book a reservation over the phone?<\/b>'; str+='
    '; str+='
    '; str+=' Be sure to login to     http:\/\/www.hotelsta.com<\/a> in order to book a reservation over the phone. After choosing your name from the select agent dropdown menu and clicking go, you will see your discount code listed in the agency information box. Call 1-800-TAHOTEL (1-800-824-6835). You must<\/b> provide your discount code when calling, preferably mentioning this first when speaking to the hotels.com agent, to ensure all reservations are credited correctly to your account.
    '; str+='
    '; str+='     <\/a>What if I have a special request?<\/b>'; str+='
    '; str+='
    '; str+=' Requests for smoking\/non-smoking rooms, specific bedding, room types, etc. are to be submitted at the time of booking. There is a special field on the secure reservation page designated for these requests. Room types are typically confirmed and smoking preferences are noted in the reservation, but are handled at the discretion of the hotel and based upon availability at check-in.
    '; str+='
    '; str+='     <\/a>How do I pay for my reservation?<\/b>'; str+='
    '; str+='
    '; str+=' All reservations are fully prepaid using a charge card and include the base room rate room plus tax and recovery fees. The actual account billing address must be provided for security and verification purposes during the booking process.
    '; str+='
    '; str+='     <\/a>How do I know my reservation is confirmed?<\/b>'; str+='
    '; str+='
    '; str+=' Online bookings generate an instant email that contains your confirmation number and reservation details. Phone bookings generate a confirmation email only when you provide the hotels.com agent a valid email address. Once your card is charged the hotels.com agent will provide you with a confirmation number.
    '; str+='
    '; str+='     <\/a>How do I review, change, or cancel my reservation?<\/b>'; str+='
    '; str+='
    '; str+=' You can review or cancel a booking online by accessing your account via     http:\/\/www.hotelsta.com<\/a>. Keep the select agent dropdown menu as the default option, and click go. Click the book reservation button, and then click the view reservation link to the top right. In the event you are changing a booking, the original booking must be canceled and rebooked. Should you call 1-800-TAHOTEL (1-800-824-6835) to cancel and rebook, be sure to provide your discount code so the new reservation is properly credited to your account.
    '; str+='
    '; str+='
    '; str+='

    Reservation history<\/h3> <\/a>How do I view reservations I have booked online and\/or over the phone?<\/b>'; str+='
    '; str+='
    '; str+=' After accessing your account via     http:\/\/www.hotelsta.com<\/a> and choosing your name from the select agent dropdown menu, click the view all reservations button, and then the stats generator link. Proceed by skipping to the bulleted scenarios below and following the instructions that best describe your situation.
    '; str+='
    '; str+='     <\/a>How do I view reservations my entire agency has booked online and\/or over the phone?<\/b>'; str+='
    '; str+='
    '; str+=' After accessing your account via     http:\/\/www.hotelsta.com<\/a>, keep the select agent dropdown menu as the default option, click go, click the view all reservations button, and then the stats generator link. Proceed by reviewing the bulleted scenarios below and following the instructions that best describe your situation.'; str+='